Job Title: Reservations Manager
Department: Reservations
Location: Milton Keynes
£30,000pa + Benefits
Job Reference #: 1080
The successful applicant will contribute to the growth of the rooms segment within the hotels budget, maximising occupancy, and revenue through effective co-ordination of all incoming bedroom enquiries and spa enquiries delivered through all booking channels.
Key Responsibilities and Duties
- To book all reservations including spa residential packages and ensuring special requests are recorded accurately.
- Completing daily arrival and reservation check reports.
- Liaise with the Spa Team to book treatments and relate back to guests.
- To demonstrate exceptional hotel and product knowledge and use this to effectively upsell products to all incoming reservations.
- To ensure all correspondence is answered, recorded, and filed accurately as per the hotel standards.
- To effectively handle all incoming group bedroom enquiries. From initial enquiry, follow-up for conversion through to contracting and providing thorough communication to the wider hotel departments by way of function / group information sheets.
- To monitor all OTA sites daily for guest and OTA provider communication
- To identify all sales opportunities and effectively convert into bookings and future sales leads.
- To manage and balance room inventory daily to ensure a good range of bedroom availability on all dates to avoid lost / declined bookings.
- To work closely with Marketing, Sales Office Manager, DOS & Revenue Manager to implement promotions and packages through distribution channels; Website, OTA’s
- To ensure clear communications to the wider hotel team on any packages and offers available for guests to book.
- Identify any sales leads for corporate base business and share with the pro-active team.
- Conduct hotel show rounds for individuals and group reservations.
Skills required for the ideal candidate
- Positive proactive attitude and good communication skills
- Excellent organisational skills and the ability to prioritise tasks
- The ability to multitask and prioritise your own workload
- Strong negotiation skills
- Excellent relationship building skills
- 1 year’s sales experience
Benefits
- Salary package of £30,000pa
- Bonus scheme target of 10% of your salary if achieved, paid quarterly.
- 28 days annual holiday (including bank holidays)
- Pension
- Training and development opportunities
- Free staff meals
- Free parking
- Discounted food, beverage, spa, hotel, and membership
- Free Birthday Meal
- Long service rewards
- Recommend a friend scheme
- Uniform
If you are passionate and skilled Reservations Manager, we invite you to apply!
